Subject:  HELPDESK: V1.0 Service helpdesk 
Author:  Dennis Betts
Uploaded By:  EvrGrnGuy
Date:  10/3/1994

File:  HELPDSK1.ZIP (361250 bytes) 
Estimated Download Time (61366 baud):  < 1 minute
Download Count:  1512

Needs:  An UnZIPing Program

Keywords:  Betts, Support, HelpDesk, Assistance, Tech Support

Type:      Shareware

This is a fully networkable helpdesk program.  Tracks Customer base, outstanding and resolved incidents and keeps track of all resolved incidents. Incidents may be assigned to indivual users or to all users. Track time spent on services, mini Email included. Designed for computer service center but adaptable to any service industry. Also very helpfull for inhouse "tech support" 

To run, enter:  HELPDESK

Documentation:  HELPDESK.TXT, README.DOC